Terms & Conditions
Clear expectations.
Care at every stage.
These terms explain how assessments, accepted jobs, payments, treatment and return postage work.
Last updated: 26 August 2026
1. About Kodap Cleans and these terms
Kodap Cleans is the trading name of Joseph Hryszko, a sole trader operating from 15 Brompton Drive, Bradford, West Yorkshire, BD10 0DW. Contact: hello@kodapcleans.com. These terms apply when you ask Kodap Cleans to assess, clean, polish, restore or prepare a trading card for grading. Restoration may include an agreed attempt to improve scratches, warping, dents or creases, but no particular level of improvement is promised. “You” means the customer requesting the service. These terms do not affect rights that consumer law gives you.
2. Assessment and quotation
Submitting the website form is a free assessment request. It does not create a service contract, reserve capacity or authorise work, and it does not guarantee that a card will be accepted. Do not send a card until Kodap Cleans has reviewed it and supplied written instructions. If Kodap Cleans is willing to proceed, you will receive a written assessment or treatment proposal describing the service, visible limitations, price, expected timescale and how to continue.
3. Information and authority
You must provide accurate contact details, photographs and an honest description of the card, including known previous cleaning, restoration, coatings, adhesives or damage. You confirm that you own the card or have the owner’s permission. A photograph-led assessment is provisional because some issues may only become visible during inspection.
4. Contract, scope and payment
For a standard service, your order is an offer to purchase the quoted treatment and the return-postage option you select. You accept the current Terms at Stripe checkout, and a binding contract is formed when payment is successfully completed and the order is confirmed. For bespoke work, the written quotation will state how and when the contract is formed. The contract includes the agreed treatment plan, total service price, selected return postage and the version of these Terms presented before payment. Additional or materially different work will not be carried out without your approval. Work may be paused while payment, instructions or approval remain outstanding.
5. Condition and treatment risk
Trading cards can contain hidden weakness, unstable print or coating, previous treatments and damage that cannot be identified from photographs. Kodap Cleans will use reasonable care and skill, document the card on receipt and stay within the agreed treatment scope. Even when reasonable care and skill are used, an agreed treatment may not improve the card and may reveal or worsen an inherent or pre-existing defect. Material risks that can reasonably be identified will be explained before treatment, and further approval will be sought if the proposed scope materially changes. Nothing in this section excludes responsibility for failing to use reasonable care and skill or any other responsibility that cannot lawfully be excluded.
6. No grading or value promise
Kodap Cleans does not guarantee authentication, a particular grade, a grade increase, a sale price or an increase in value. Grading companies and buyers decide independently, and may treat restoration or alteration differently. You remain responsible for checking the rules of any grading service you intend to use.
7. Declared value
You must provide a reasonable estimated value so Kodap Cleans can assess whether the job, handling and postage arrangements are suitable. Tell us before payment if the value materially changes or was entered incorrectly. Kodap Cleans may decline or pause a job where the stated value is inaccurate or outside current acceptance or insurance limits. A declaration is not a professional valuation, offer to buy, proof of ownership, proof of loss, automatic compensation amount or agreed limit of liability. Evidence of ownership and value may be required for a carrier or insurance claim.
8. Sending your card
You are responsible for secure packaging and for the card until delivery to Kodap Cleans is confirmed. Use a penny sleeve, suitable rigid holder, team bag, firm cardboard and appropriate outer protection. Choose a tracked inbound service with compensation appropriate to the declared value and check the carrier’s eligibility, exclusions and evidence requirements.
9. Receipt, records and storage
Accepted cards are logged, assigned a KC job reference and photographed before work. Cards are stored separately and handled individually. Use the reference in correspondence. It is an administrative identifier and does not itself provide live tracking, insurance or a guaranteed completion date.
10. Turnaround and delays
An estimated treatment timescale will be confirmed in your written quote and runs from the date Kodap Cleans is permitted to begin work. It does not include inbound or return transit time and is an estimate rather than a guaranteed completion date. Condition, approvals, workload, materials, postal disruption and events outside reasonable control can affect timing. A significant known delay will be communicated. Kodap Cleans is not responsible for a missed grading, sale or event deadline unless expressly agreed in writing.
11. Changes, refusal and stopping work
Kodap Cleans may refuse a card or pause work if its condition differs materially from the assessment, ownership is unclear, the treatment is unsafe, new risks emerge or expectations cannot be met responsibly. You will be contacted before a change to the agreed scope. Charges will reflect work reasonably completed and your statutory rights.
12. Photography and privacy
Photographs may be used to assess condition, document the job, communicate with you and resolve concerns. Public use on the website or social media requires the separate optional consent on the form. Consent can be withdrawn for future use by email. See the Privacy Policy for more information.
13. Cancellation, early performance and refunds
Cancellation rights, the model cancellation form and refunds are explained in the Cancellation & Returns Policy. At Stripe checkout you must separately choose whether you expressly request treatment to begin within the statutory 14-day cancellation period or prefer Kodap Cleans to wait until it expires. If you choose an early start and cancel after work begins, you may need to pay a proportionate amount for service supplied before cancellation. Once the service has been fully performed following your early-start request and acknowledgement, the statutory cancellation right will end. If you choose to wait, treatment will not begin until the cancellation period has expired. Your recorded Stripe selection applies to that order.
14. Return postage
For standard UK jobs, you select and pay for return postage and protective packaging at Stripe checkout alongside the service. The available options are linked to declared-value bands; contact Kodap Cleans before payment if no listed option is suitable or a card is valued above £750. Kodap Cleans will package the card with reasonable care and arrange the selected service. Carrier compensation, eligibility, exclusions and evidence requirements remain governed by the carrier’s terms. This does not exclude any responsibility Kodap Cleans has under consumer law or for failing to use reasonable care and skill. Report suspected loss or damage promptly and retain the complete packaging.
15. Problems with the service
Kodap Cleans will perform the service with reasonable care and skill and in accordance with information about the service that forms part of the contract. If this duty is not met, you may have statutory rights including repeat performance at Kodap Cleans’ cost or, where repeat performance is impossible or cannot be provided within a reasonable time and without significant inconvenience, an appropriate price reduction. Any refund due under those rights will be made without undue delay, using the original payment method unless you expressly agree otherwise, and without a refund fee. Email hello@kodapcleans.com with your KC reference, details and photographs so the matter can be investigated. A grade, resale value or improvement expressly excluded from the agreed outcome is not itself evidence that the service was defective.
16. Uncollected cards
If payment, return instructions or contact are outstanding, Kodap Cleans will make reasonable attempts to reach you. A card will not be treated as abandoned or disposed of without further written notice and a lawful basis. Storage or return costs will only be sought where disclosed and permitted by law.
17. Insurance and responsibility
Kodap Cleans holds public liability insurance with a limit of £1 million. Public liability insurance does not represent a guarantee that every type of loss or damage to a customer’s card is insured; carrier compensation and any other cover remain subject to the relevant policy or carrier terms. Kodap Cleans does not exclude or limit responsibility where doing so would be unlawful, including responsibility for fraud, death or personal injury caused by negligence, or failure to perform a consumer service with reasonable care and skill. Kodap Cleans is not responsible for losses that were not reasonably foreseeable when the contract was formed, or commercial losses where you act wholly as a consumer.
18. Changes, complaints and law
The dated version accepted at checkout applies to that job. Website terms may be updated for future requests. Questions or complaints should first be sent to hello@kodapcleans.com or by post to Kodap Cleans, 15 Brompton Drive, Bradford, West Yorkshire, BD10 0DW. These terms are governed by the law of England and Wales, without depriving a consumer resident elsewhere in the UK of mandatory protections that apply to them. Consumers retain mandatory rights to use any courts available to them under applicable law.
