1. Free assessments
Submitting a form does not purchase a service or commit you to sending a card. You can withdraw before accepting a quote by emailing hello@kodapcleans.com.
Cancellation & Returns
Fair, straightforward
next steps.
What happens if you change your mind, work has started or something is not as agreed.
Last updated: 26 August 2026
Because Kodap Cleans works on a card you own, this covers cancellation, refunds, complaints and returning your card rather than product returns.
2. When a contract begins
For a standard service, submitting payment through the supplied Stripe link is your offer to buy the quoted treatment and selected return postage. You accept the current Terms at checkout, and the service contract is formed when payment is successfully completed and the order is confirmed. A bespoke quotation will state if a different acceptance process applies. Do not send a card before receiving instructions.
3. The 14-day cancellation right
If you contract as a consumer at a distance, you will normally have 14 days from the day after the contract is formed to cancel without giving a reason. Email hello@kodapcleans.com with your name and KC reference and clearly say you wish to cancel.
4. Choosing when work may start
Stripe checkout requires you to make a separate early-start choice. If you select “Yes”, you expressly request Kodap Cleans to begin the service before the end of the 14-day cancellation period and acknowledge that the cancellation right ends once the service has been fully performed. If you cancel after work begins, you may need to pay a proportionate amount for the service supplied up to cancellation. If you select “No”, treatment will not begin until the cancellation period has expired. The selection recorded with your Stripe order applies to that job.
5. Cancelling before work begins
No treatment fee is charged if you cancel before treatment begins. If the card has arrived, you remain responsible for agreed return cost unless cancellation results from a fault by Kodap Cleans or law requires otherwise. Any refund uses the original payment method unless another is agreed.
6. Cancelling after work begins
Where work started at your express request, a refund may be reduced proportionately for assessment, documentation or treatment supplied before cancellation. The calculation will be explained, work will stop as soon as reasonably possible and return will be arranged.
7. If service is not as agreed
Services must be carried out with reasonable care and skill and in accordance with information about the service that forms part of the contract. If this duty is not met, you may have statutory rights including repeat performance at Kodap Cleans’ cost or, where repeat performance is impossible or cannot be provided within a reasonable time and without significant inconvenience, an appropriate price reduction. Any refund due under those rights will be made without undue delay, using the original payment method unless you expressly agree otherwise, and without a refund fee. Contact Kodap Cleans with your KC reference, photographs and an explanation so the matter can be investigated. A hoped-for grade or resale value that was not promised does not by itself mean the service was faulty.
8. Returning your card
Your card remains your property and will be returned after completion, cancellation or refusal once properly due payment and return arrangements are resolved. For standard UK jobs, the return service and protective packaging are selected and paid at Stripe checkout with the treatment service. The card will be reprotected and sent using that selected service. Carrier compensation and eligibility follow the carrier’s conditions and exclusions.
9. Transit problems
For inbound postage that you arrange, retain proof of posting, value and packaging and contact the inbound carrier if the parcel is lost or damaged before confirmed delivery. For return postage arranged by Kodap Cleans, report non-delivery or visible damage promptly, retain the complete packaging and provide photographs. Kodap Cleans will investigate and assist with or make the carrier claim as appropriate. Carrier compensation is subject to eligibility, exclusions and evidence requirements, but this does not exclude any responsibility Kodap Cleans has under consumer law or for failing to use reasonable care and skill.
10. Refund timing
Approved refunds will be processed without undue delay and, for statutory cancellation, within the period required by law. Banks and providers may need extra time to show the credit. Any lawful deduction will be explained.
11. How to cancel
Send a clear cancellation statement to hello@kodapcleans.com or by post to Kodap Cleans, 15 Brompton Drive, Bradford, West Yorkshire, BD10 0DW. Include your name and KC reference if available. You may use the model form below, but you do not have to use it.
12. Model cancellation form
To: Kodap Cleans, 15 Brompton Drive, Bradford, West Yorkshire, BD10 0DW; hello@kodapcleans.com. I/We give notice that I/We cancel my/our contract for the following service: [service]. Ordered on: [date]. Customer name: [name]. Customer address: [address]. KC reference: [reference]. Signature (only if submitted on paper): [signature]. Date: [date]. Delete as appropriate.
13. Your statutory rights
This policy forms part of the Terms & Conditions and does not reduce statutory consumer rights.
Email hello@kodapcleans.com with your name and KC reference.